Last Updated: 10/18/23.
This Privacy Policy (“Policy”) explains the information collection, use, and sharing practices of Marietta Ceramic Company (“we,” “us,” and “our”).
Unless otherwise stated, this Policy describes and governs the information collection, use, and sharing practices of Marietta Ceramic Companywith respect to your use of our website (mariettaceramiccompany.com) and the services (“Services”) we provide and/or host on our servers.
Before you use or submit any information through or in connection with the Services, please carefully review this Privacy Policy. By using any part of the Services, you understand that your information will be collected, used, and disclosed as outlined in this Privacy Policy.
If you do not agree to this privacy policy, please do not use our services.
Marietta Ceramic Company has designed this policy to be consistent with the following principles:
We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.
We will collect any information you provide to us. We may collect information from you in a variety of ways, such as when you: (a) create an online account, (b) make a donation or purchase, (c) contact us or provide feedback, (d) subscribe to our newsletter, or (e) subscribe to our newsletter. This information may include but is not limited to your name, email address, phone number, mailing address, payment information and your geographic location.
Device/Usage Information
We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze (a) device information such as IP addresses, location information (by country and city), unique device identifiers, IMEI and TCP/IP address, browser types, browser language, operating system, mobile device carrier information, and (b) information related to the ways in which you interact with the Services, such as referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Cookies and Other Tracking Technologies
We also collect data about your use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited and the referral sites that have led you to our Services; (d) enhance your user experience by delivering content specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. We may also use tracking technologies in our license buttons and/or icons that you can embed on other sites/services to track the website addresses where they are embedded, gauge user interaction with them, and determine the number of unique viewers of them. If you receive email from us (such as the CC newsletter, campaign updates, or other ongoing email communications from CC), we may use certain analytics tools, such as clear GIFs, to capture data such as whether you open our message, click on any links or banners our email contains, or otherwise interact with what we send. This data allows us to gauge the effectiveness of our communications and marketing campaigns. As we adopt additional technologies, we may also gather additional information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
The extent permitted by law, we may also collect information from third parties, including public sources, social media platforms, and marketing and market research firms. Depending on the source, this information collected from third parties could include name, contact information, demographic information, information about an individual’s employer, information to verify identity or trustworthiness, and information for other fraud or safety protection purposes.
We may use the information we collect from and about you to:
Please note that we may combine information that we collect from you and about you (including automatically collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Privacy Policy.
We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes.
We may disclose and/or share your information under the following circumstances:
We may disclose your information with third parties who perform services on our behalf, including without limitation, event management, marketing, customer support, data storage, data analysis and processing, and legal services.
We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons: (a) to comply with legal process; (b) to enforce or apply our Terms of Use and this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) enforce our Charter including the Code of Conduct and policies contained and incorporated therein, (d) to respond to your requests for customer service; and/or (e) to protect the rights, property, or personal safety of Marietta Ceramic Company, our agents and affiliates, our users, and the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
As we continue to develop our business, we may engage in certain business transactions, such as the transfer or sale of our assets. In such transactions, (including in contemplation of such transactions, e.g., due diligence) your information may be disclosed. If any of our assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.
We may disclose your information with current or future affiliated companies.
We may disclose your information to any third parties based on your consent to do so.
We may disclose de-identified and/or aggregated data for any purpose to third parties, including advertisers, promotional partners, and/or others.
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose information that can be directly linked to or used to identify you. To the extent those laws apply, our legal grounds for processing such information are as follows:
Much of our processing of information is to meet our contractual obligations to provide services to our users.
In many cases, we handle information on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, these include:
We may also process information for the same legitimate interests of our users and business partners.
We may need to use and disclose information in certain ways to comply with our legal obligations.
Where required by law, and in some other cases where legally permissible, we handle information on the basis of consent. Where we handle your information on the basis of consent, you have the right to withdraw your consent; in accordance with applicable law.
We may use third-party web analytics services (such as Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research, or reporting. The information (including your IP address) collected by various analytics technologies described in the “Cookies and Other Tracking Technologies” section above will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive to our Site, analyzing usage trends, assisting with fraud prevention, and providing certain features to you. To prevent Google Analytics from using your information for analytics, you may install the official Google Analytics Opt-out Browser Add-on.
You have various rights with respect to the collection and use of your information through the Services. Those choices are as follows:
You may unsubscribe from our marketing emails at any time by clicking on the “unsubscribe” link at the bottom of each newsletter or by emailing with your request.
If you have registered for an account with us through our Services, you can update your account information or adjust your email communications preferences by logging into your account and updating your settings.
Individuals in the European Economic Area (“EEA”) and other jurisdictions have certain legal rights (subject to applicable exceptions and limitations) to obtain confirmation of whether we hold certain information about them, to access such information, and to obtain its correction or deletion in appropriate circumstances. You may have the right to object to our handling of your information, restrict our processing of your information, and to withdraw any consent you have provided. To exercise these rights, please email us with the nature of your request. You also have the right to go directly to the relevant supervisory or legal authority, but we encourage you to contact us so that we may resolve your concerns directly as best and as promptly as we can.
As described above in the “When We Disclose Your Information” section, we may share your information with trusted service providers or business partners in countries other than your country of residence in accordance with applicable law. This means that some of your information may be processed in countries that may not offer the same level of protection as the privacy laws of your jurisdiction. By providing us with your information, you acknowledge any such transfer, storage or use.
We have implemented technical, physical, and organizational security measures to protect against the loss, misuse, and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.
The Services are intended for users over the age of 18 and are not directed at children under the age of 13. If we become aware that we have collected personal information (as defined by the Children's Online Privacy Protection Act) from children under the age of 13, or personal data (as defined by the EU GDPR) from children under the age of 16, we will take reasonable steps to delete it as soon as practicable.
We retain the information we collect for as long as necessary to fulfill the purposes set forth in this Privacy Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.
The Services may contain links to third-party websites (e.g., social media sites like Facebook and Twitter), third-party plug-ins (e.g., the Facebook “like” button and Twitter “follow” button), and other services. If you choose to use these sites or features, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function. Marietta Ceramic Company is not responsible for the content or privacy practices of such third party websites or services. The collection, use and disclosure of your information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We encourage you to read the privacy statements of each and every site you visit.
We will continue to evaluate this Privacy Policy as we update and expand our Services, and we may make changes to the Privacy Policy accordingly. We will post any changes here and revise the date last updated above. We encourage you to check this page periodically for updates to stay informed on how we collect, use and share your information. If we make material changes to this Privacy Policy, we will provide you with notice as required by law.
If you have any questions about this Privacy Policy or our privacy practices, you can contact us by email.
Guarantees/Disclaimer
1. Service Limitations: While we strive to provide the highest quality in auto detailing, please note that our services do not include major bodywork or mechanical repairs.
2. Pre-existing Conditions: We are not responsible for pre-existing damage or wear to your vehicle. This includes but is not limited to scratches, dents, paint oxidation, or interior stains that cannot be fully remedied with standard detailing techniques.
3. Personal Belongings: Please remove all personal belongings from your vehicle prior to your appointment. We are not responsible for lost or damaged items left in the vehicle during the detailing process.
4. Weather Conditions: We are not liable for any damage caused by adverse weather conditions after the detailing service has been completed.
5. Delayed Services: While we endeavor to complete all services within the stated time frame, there may be occasions when delays occur due to unforeseen circumstances. We appreciate your understanding in these instances.
6. Satisfaction Guarantee: If you are not satisfied with our service, please inform us within 24 hours of completion. We will make reasonable efforts to address your concerns.
7. Liability Limitation: Our total liability for any damage arising out of or in connection with our services shall be limited to the cost of the service provided.
8. Right to Refuse Service: We reserve the right to refuse service to any vehicle that we deem excessively dirty or hazardous to our employees' health and safety.
9. Modification of Terms: These terms are subject to change without notice. Please check our website or contact us directly for the most current version.
10. Acknowledgment: By availing of our services, you acknowledge that you have read, understood, and agreed to this disclaimer.
Guarantees: Marietta Ceramic Company guarantees your satisfaction on the final result of detailing your vehicle. If for any reason you do not feel satisfied, our professionals will do what is deemed necessary and reasonable to be sure you are 100% satisfied before signing off the completed vehicle.
Paint Sealant Guarantee: We offer a 6 month guarantee on our paint sealant against the natural effects of the weather and if the vehicle's exterior is maintained properly. Marietta Ceramic Company recommends a re-application of the paint sealant every four to six months in order to maintain maximum protection. Marietta Ceramic Company is not responsible for improper care and maintenance of the exterior paint or paint protection sealants. The products we use are tested and manufactured to perform under normal conditions, provided the vehicle is properly maintained. Marietta Ceramic Company is not responsible for abnormal wear and tear, extreme weather conditions, and poor driving conditions, over spray, industrial fallout, improper cleaning maintenance, other commercial car washing facilities or other detailers causing the paint sealant to fail.
Paint Technology: Paint technology can vary from different vehicle manufacturers. Paint technology can vary from different types and qualities of paint chosen to do any type of body repair work. Paint technology can vary from different types of body shop repair facilities. Most paint technology used on vehicles today has a "clear coat" finish sprayed over the actual pigmented color. Clear coat finishes today scratch very easily under normal washing conditions and scratches are inevitable in clear coat finishes. Marietta Ceramic Company is not responsible for oxidation, cracked and dried out paint, or clear coat finishes. This type of paint damage may not be repairable in normal detailing or reconditioning service.
High Speed Polishing: High speed polishing is a trade technique that takes years to learn. In most cases high speed polishing removes several layers of paint and clear-coat and can be extremely damaging to the vehicle's painted surfaces. A vehicle's painted surface can only be high speed polished three times in the life of the vehicle, any further high speed polishing can damage the vehicle's painted surface. Marietta Ceramic Company Spa is not responsible for any prior high speed polishing.
Scratches and dings: Most cars have wash mark scratches, minor scratches and small dings either from the normal wear and tear of driving, directly from the dealership or from commercial car wash facilities. Marietta Ceramic Company is not responsible for these types of minor imperfections. Until the automobile has been completely prep-washed, it is difficult to see every little blemish, scratch, wash mark scratch, small ding, or a small dent. Therefore, Marietta Ceramic Company is not responsible for any type of pre-existing damage caused by other sources and normal or abnormal wear and tear.
Pre-existing damage: Marietta Ceramic Company is not responsible for pre existing damage found during the normal course of detailing or reconditioning the interior or exterior of any and all vehicles. It is difficult to find pre existing damage during the initial inspection especially if the vehicle is dirty and cluttered with debris and personal items left in the vehicle. Older vehicles usually have many interior and exterior components that have become broken, worn out, faded, loose and cracked and Marietta Ceramic Company is not responsible for these types of pre-existing damages. If Marietta Ceramic Company should break, disconnect, or damage any components of your automobile, they will bring this to your attention before completing the final detail.
Wheel rims: Most wheel rims are under constant abuse from general road conditions, brake dust, and washing conditions. They commonly have multiple stains, dings, pits, and scratches caused by normal driving conditions, brake dust, or other commercial car wash facilities. Marietta Ceramic Company is not responsible for the pre existing damage on the vehicle's wheel rims or wheel covers.
Engine detailing: Most engine components today are completely protected by manufacturer devices. Rarely does Marietta Ceramic Company ever see issues with engine malfunction after the engine detail. If however, Marietta Ceramic Company has promoted and sold an engine detail, Marietta Ceramic Company is fully insured and will cover all expenses to repair any damage caused only by Marietta Ceramic Company. Marietta Ceramic Company is not responsible for pre-existing engine damage or engine malfunction.
Vehicle inspections: It is the owner's responsibility to be available for the initial and final vehicle inspections. Marietta Ceramic Company is not responsible for commencing any scheduled work without the signed written consent of the owner or owner's representative. Marietta Ceramic Company is not responsible for any dissatisfaction or damage to vehicle of any completed detail performed if the owner or owner's representative was not available for pre or final inspection and sign off.
Right of refusal: Marietta Ceramic Company reserves the right to refuse work for any reason.
Scheduling detail time: Marietta Ceramic Company will be as accurate as possible on the scheduling. Depending upon the actual condition and size of the vehicle being detailed this schedule can change. Each vehicle is owned and maintained differently and Marietta Ceramic Company may find it necessary to schedule more time in order to complete a satisfactory job.
Re-setting vehicle: Is the owner's responsibility to reset and check all electrical components, seat settings, buttons, knobs, and childproof settings after completion of detail.
Final payment due: Once Marietta Ceramic Company has completed the final detail job, payment is due. Unless prior arrangements have been made in writing it is the vehicle owners or owner's representative's responsibility to have payment ready.
Return checks policy: Marietta Ceramic Company reserves the right to charge an additional 25% of each check returned.
Key and key return policy: Marietta Ceramic Company will be sure to hand off the keys of the automobile to the owner or the owner's representative only and no one else. It is the owner or owner's represantative's responsibility to obtain the keys from Marietta Ceramic Company upon completion and final inspection and sign off of each vehicle detailed.